Humanitarian support services: Local humanitarian action in Democratic Republic of Congo

Objective

To enhance the organizational capacities of Congolese national NGOs and reinforce CONAFOHD’s leadership in the humanitarian system by developing a replicable capacity assessment methodology and integrating it into a scalable digital ecosystem. It also seeks to enhance accountability and data management through improvements to the KOLData platform and targeted capacity building activities.

Services
- Co-development and pilot of a tailored Organizational Capacity Assessment (OCA) for 20 NNGOs, including quantitative self-assessment and qualitative validation through focus group discussions. Following the pilot, this OCA process will be developed into a replicable tool which will be handed over to CONAFOHD through integration into the KOLData platform.

- Delivery of an organizational reinforcement strategy workshop and production of a summary OCA report to guide capacity building priorities for CONAFOHD and its members.

- Implementation of hybrid training sessions on digital literacy, Monitoring & Evaluation, and data management using a training of trainers approach to enable wider replication by NNGOs.

- Technical enhancement of KOLData to integrate capacity development tools, key accountability indicators, and improved navigation for NNGOs

- Support to CONAFOHD in building an integrated digital ecosystem, facilitating interoperability with other projects

Contacts

- Berhudan Mustafa, Project manager, CartONG, b_mustafa@cartong.org

- Alex Simpson, Programmes and Grants Partner, Humanitarian Academy for Development, alexander.simpson@had-int.org

Objective

To strengthen the credibility, accountability and partnership-readiness of NGOs in the Democratic Republic of Congo (DRC) by supporting their alignment with recognised humanitarian standards, with a focus on the Core Humanitarian Standard (CHS).

Services

- First stage of the CHS audit process: a risk assessment of their ability to conduct, complete, and pass a full CHS audit.

- CHS Self-Assessment with the support of the CHS Alliance

- Support to develop prioritised and realistic improvement plans and participate in targeted reflection sessions on the strategic use of assessment evidence.

- Face-to-face workshops in DRC including learning sessions, facilitated discussions, and applied exercises to increase knowledge on the Humanitarian Standards including CHS and Sphere.

- Advocacy workshop to promote shared positioning and visibility of national actors engaged in CHS verification.

Contacts

- Bonaventure Sokpoh, Policy & Outreach Senior Advisor, Core Humanitarian Standards Alliance, bsokpoh@chsalliance.org

- Marie Chiche, Project Manager, Humanitarian Quality Assurance Initiative, mchiche@hqai.org

Objective

To strengthen the capacity of local humanitarian actors in the DRC by developing an AI-enabled, digital learning platform that integrates with KOLData, providing accessible, context-relevant capacity building for local NGOs and humanitarian workers.

Services

- Digital Learning Platform: French-language platform with modular learning pathways, progress tracking, offline functionality, AI assistant for content navigation, and integration with KOLData for automatic certification synchronization to organizational profiles

- Fundraising and Resource Mobilization Content: Contextualized training modules on fundraising, resource mobilization, and proposal writing adapted from existing e-learning materials, translated to French with practical tools and templates for Congolese NGOs

- Quality and Accountability Standards Content: Integration of Sphere Handbook training materials and Core Humanitarian Standard (CHS) resources, contextualized for DRC humanitarian operations and translated to French

- Offline Learning Resources: Downloadable module packages, reference materials, and practical tools designed for low-connectivity environments across DRC operational areas

- Platform Handover and Sustainability: Training sessions for CONAFOHD technical staff, comprehensive admin content management system, and technical documentation ensuring long-term local ownership

Contacts

- José Cobos, Project Lead, Data Friendly Space, jose@datafriendlyspace.org

- Marie Paz Ortega, Project Manager, RedR, maripaz.ortega@redr.org.uk

- Felicity Fallon, Director of Engagement, Sphere, felicity.fallon@spherestandards.org

Objective

To enhance the leadership and operational autonomy of local humanitarian actors in DRC through improved Information Management capacity and access to shared data tools.

Services

- Information Management training materials targeted at local NGOs and made publicly available, complemented by an in-person training session as well as remote and in-person individual coaching sessions

- Development of a comprehensive humanitarian data package of core spatial datasets in collaboration with DRC local OpenStreetMap community

- Development of easy-to-use mapping templates based on free and open-source software and designed for users with limited or no Geographic Information System (GIS) experience

Contacts

- Daniel Soares, Head of Data & GIS, MapAction, dsoares@mapaction.org

- Shazmane Mandjee, Portfolio and Program Manager, Humanitarian OpenStreetMap Team, shazmane.mandjee@hotosm.org